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Billing Planning Manager
Concord, Ontario · Accounting/FinanceIn this role, you will be responsible for providing leadership and accountability for all day-to-day operations within customer onboarding and billing plan implementation. This position will ensure that billing plans are implemented accurately and will be responsible for timely onboarding of new customers.
RESPONSIBILITIES
RESPONSIBILITIES
- Provide leadership and development through effective counsel, coaching, training and performance management.
- Ensure new buildings are set up correctly in the billing system as per the contractual terms.
- Ensure all billing is accurate as per contractual terms
- Collaborate with the project management and client relations teams to ensure billing plans are being implemented correctly.
- Reconcile data and generate supporting documents to share with the clients.
- Streamline the collections process for the entities within the billing plans by proactively communicating before sending the first bills.
- Utilize basic SQL knowledge to investigate billing, and service discrepancies.
- Design, implement and enforce team policies and procedures as well as improve existing processes.
- Proactively and professionally communicate with clients and internal partners on a regular basis, in a collaborative and proactive manner.
- Any and all other duties as assigned to meet Company objectives.
- University degree in Business Administration, Accounting, or Engineering
- Basic knowledge of accounting principles, practices, and procedures.
- Experience with basic SQL.
- Minimum five (5) years’ experience in a supervisory role within the utility or telecommunication industry, in customer billing/onboarding.
- Computer literacy with Microsoft Office Suite
- Advanced Microsoft Excel skills
- Excellent customer services skills
- Self-starter with strong leadership and coaching skills with an ability to motivate direct reports.
- Strong analytical skills with attention to detail and accuracy
- Able to effectively communicate both verbally and in writing.