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Director, Billing
Concord, Ontario · Accounting/FinanceReporting directly to the VP Billing Operations and Revenue Assurance, the Director of Billing is responsible for providing leadership and accountability for all day-to-day operations within the Onboarding and Billing Departments.
RESPONSIBILITIES
RESPONSIBILITIES
- Accountable for ensuring billing systems are operating efficiently and accurately ensuring bills are issued in a timely manner a
- Investigate billing, and service discrepancies, and ensure they are rectified prior to billing
- Ensure customer portals are providing the information necessary for customers to pay their bills and review their consumption history
- Responsible for implementing billing plans in a timely fashion by collaborating with cross-functional teams
- Resolve customer complaints
- Participate in client meetings, as requested by Sales, to provide insight to the onboarding process and develop the client relationship
- Responsible for communicating effectively and professionally with clients and internal partners on a regular basis, in a collaborative and proactive manner
- Represent billing leadership in strategic initiatives, including system implementation, upgrade, and integration projects
- All other duties as assigned to meet Company objectives
- University degree in Business Administration or Information Technology or related field
- Minimum ten (10) years’ experience combined in utility administration, customer service with at least 5 years of experience managing a team
- Minimum three (3) years’ experience in accounts receivable accounting
- Familiar with utility billing and meter data management systems
- Sound knowledge of accounting principles, practices and procedures
- Proficient in Microsoft Dynamics GP would be an asset
- Proficiency with Microsoft Office Suite
- Excellent customer services skills
- Strong leadership and coaching skills with an ability to motivate direct reports
- Strong analytical skills with attention to detail
- Able to effectively communicate both verbally and in writing
- Able to work in and promote a collaborative team environment
- Able to work effectively under pressure in a fast-paced environment with tight deadlines
- Self-starter with proactive approach, exceptional problem solving skills and the ability to make the necessary decisions to move forward the work at hand.
- High level of critical and logical thinking, analysis, and/or reasoning to identify underlying principles, reasons, or facts.