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Service Coordinator

Etobicoke, ON ยท Construction/Facilities

Are you a detail-oriented and organized individual with a passion for delivering exceptional client service? If so, we are looking for you! We are seeking an experienced Service Coordinator to join our growing team. As a Service Coordinator, your primary responsibility will be to provide top-notch and organized service to their valued clients and our dynamic field team.

What You'll Bring:

  • 3-5 years of related experience: You have a strong background in service coordination, ideally within the mechanical service industry, giving you the knowledge and skills needed to excel in this role.
  • Prioritization and multitasking: You thrive in a fast-paced environment and have a demonstrated ability to prioritize tasks effectively, managing a busy work plan without sacrificing quality.
  • Systematic and organized approach: Your ability to manage multiple tasks and responsibilities in an organized and systematic manner sets you apart.
  • Independence and teamwork: You can work independently when needed and effectively collaborate with multiple teams to achieve common goals.
  • Tech-savviness: You are proficient in using computer applications, especially Microsoft Office (Word, Outlook, Excel), to support your daily tasks.
  • Client-centric mindset: Your commitment to exceptional client care and your ability to provide service-focused solutions are crucial to your success in this role.
  • Relationship building: You can build strong relationships with individuals at all levels within the organization, fostering a collaborative and supportive work environment.

What You Will Contribute:

  • Thorough intake calls: You will conduct intake calls with clients to gain a clear understanding of their concerns and ensure effective communication.
  • Efficient appointment scheduling: You'll be responsible for scheduling and coordinating service appointments with clients, ensuring timely and smooth execution.
  • Workflow coordination: You will assign and monitor daily workflow, dispatching calls to the appropriate technicians to maximize efficiency.
  • Technician support: You'll provide assigned technicians with the necessary information, tools, materials, and equipment needed to successfully complete assignments.
  • Exceptional client care: Ensuring a high level of client care, you'll communicate information such as time of arrival, observed deficiencies, and any necessary follow-up.
  • Detailed record keeping: You will maintain accurate client records related to service escalation and status reports, facilitating efficient communication.
  • Work order review: You'll review completed work orders, verifying completeness, work performed, recommendations, and labor details.
  • Cost tracking: Review related vendor purchases and prepare work orders for accurate costing.
  • Resource management: Maintain a weekly hour bank for each technician and contribute to route and schedule optimization.
  • Fleet monitoring: Keep track of fleet activity, providing regular status reports and updates to relevant parties.
  • Safety compliance: Adhere to health and safety standards and regulatory codes, ensuring a safe working environment for all.
  • Continuous improvement: Participate in training seminars and team meetings, contributing to your ongoing professional development.
  • Collaborative spirit: Collaborate with other team members to ensure seamless and integrated client care.
  • Growth mindset: Positively contribute to the ongoing development and growth of our organization, helping us reach new heights.

If you're ready to take your service coordination experience to the next level and make a significant impact in a dynamic environment, apply now to join otheir dedicated team. We look forward to receiving your application and getting to know how you can contribute to our success!

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