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Customer Service Rep - Bilingual an asset

Brampton, Ontario
Our Client is looking for a team member who is committed to providing outstanding customer service and thrives in a fast-paced environment. The successful candidate will have a passion to improve the overall customer experience and a willingness to learn.
  • Providing “first contact” resolution for clients and inter-company team members.
  • Working with inventory stocking and coverage strategies as well as sourcing lead time requirements 
  • Consistent and efficient communication to provide a solution to the customer as quickly as possible.
  • Demonstrating a “cradle to grave” management philosophy for customer needs and expectations.
  • Using sound judgement and demonstrated strengths in all aspects of communications when dealing with difficult situations.
  • College Diploma or Bachelor's Degree in business, administration, supply chain, or related area desired
  • Minimum 2 years of experience in a customer care oriented role.
  • Superior working knowledge of product returns, shortages, damages, and financial aptitude for solving claims discrepancies
  • Experience with ERP and CSM systems; comfortable leveraging technological based applications and tools.
  • Intermediate working knowledge of MS Office software including Excel, Word and Outlook.
  • Self-motivated and able to multi-task effectively in a fast paced environment
  • Customer First mindset and a strong sense of urgency
  • Solid work ethic coupled with a demonstrated attention for detail
  • Predisposition to be both reliable and punctual as well as deadline oriented
  • Comfortable with an atypical daily routine and can thrive in an environment of dynamic change
  • Bilingual French/English an asset

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